OP Hardwoods reviews

1496770012

Cindy Terrill

google

1

I would give them zero stars if I could! I hired the owner of OP Hardwoods to put wood veneer on a coffee table for me. I took it home and when I opened the windows of my house the veneer buckled everywhere. They said they could fix it by ironing it, which I though sounded like a joke, but had them try anyway. Again, it bucked. They are now refusing to refund ANY of the $600 I paid them OR to take any fault in the matter. I guess they're blamed me for storing the table in my house!?? Last I checked, veneered furniture is not sold with a warning to not open your windows! This was supposed to be a gift for my mom. My husband made the table, and now it is completely ruined. I have never been treated or ripped off so badly! Gross people with gross business ethics!

1580866649

Kyle K

google

Sorry for your experience, Joe and Evann both are no longer with us due to their incompetence. Come back in and we will make it up to you! Thanks!

1621949329

1

We went into OP hardwoods to look for a unique piece of wood for a little project we were planning. While in their shop on Friday, January 24th Joe showed us around and we ended up picking a piece of sycamore wood. We asked for their help with the project and Joe told us that Evann was the one to talk to. We showed Evann the piece we liked and he verbally quoted us a price for the wood itself and also the labor to get the job done. We asked for them to hold the wood for 24 hours and called back on Saturday to tell them to go ahead and get the ball rolling. Evann said it would be about a 2 week turnaround and that he would email us a work order on Monday to finalize it all. After not hearing from him, we called to see what was going on. They said he was just very busy, but asked for us to email him first and he would respond with the work order. We agreed and emailed him Monday evening. We did not hear from them on Tuesday or Wednesday and tried calling each day, but the excuses just kept going... Evann is busy, he cant talk right now, he just left. Finally, on Thursday, we called again and talked to Joe, who said that he had talked to Evann and had pricing. We were already verbally quoted so this didnt make sense in itself. We asked why Evann wouldnt return our calls or emails, and Joe really didnt have an answer. Joe then told us the quote was now nearly DOUBLE of what we were originally told. He said the piece of wood was bigger than they thought, and that it was going to take more time to build. Wow! I cant believe this is how this company does business. Joe then told us that we could just buy the wood and that they were fine with that. Its obvious they do not want our business which is fine... why would anyone buy from them when this is how they treat their customers. We will look elsewhere! Buyer beware!

1610737516

John Krygiel

google

Thank you for your review! We look forward to doing business with you in the future.

1611678086

5

Had a couple slabs to flatten and sand and they owner went above and beyond to make sure it happened the day I dropped them off! Excellent customer service for prep and milling services. Would highly recommend.

1649876501

Nicholas Perryman

google

Nicholas thank you so much for the kind words and nice review! We look forward to assisting you on your next woodworking project!

1650120604

5

Jeff in the shop was great. Very knowledgeable woodworker and answered all my questions I needed answered. High quality wood as well.

1581521340

Jenny Vass

google

Sorry you had a mediocre experience in the past with us, we assure you that under new management we would be better equipped to help you with all your future woodworking projects!

1623344512

3

Good service in general, but don't try to email with a question. They "have an email address" but do not respond to any emails I've sent them in the last 3 years of working with them.